Ordering With Events on the Loose

We appreciate the trust you have placed in Events on the Loose. The pandemic has created a shift pretty much everywhere. Supply chains (yes still), labor shortages and freight costs impact how we all do business in today's environment.

Our suppliers' inventories & offerings changed & rather than stocking everything under their roof, often times we are purchasing & pre ordering by the container. Gone are the days of "no problem. We can get that for you." Trust us, we get it! We're all in a rush to complete event details coming at us, most often, at the last minute. The more time we have to source & prepare, the better chances we can give you a great experience. With that in mind, the details really do matter. Missing information causes delays in filling & delivering orders (possibly impacting other events).

We've put together some tips to help you with ordering for your next event - important tips that help us help YOU!



HOW TO ORDER 

  • Please don't direct message your request/order. Please send all information in an email! 
  • Provide proper info. Here's what we really need:
    • Date & Time of the Event
    • Venue Name & Address
    • Site-Contact Name & Cell Number
    • Date of Delivery (preferably a range of dates)
    • Date of Pickup
  • List Item

DELIVERY & PICKUP DETAILS

  • Where can the truck park to offload and reload?
  • Are there loading docks available?
    • Do the loading docks need to be reserved?
    • What is the loading dock clearance?
  • Is there a steep driveway?
  • How far will the truck be positioned from the event site?
  • What is the delivery surface? (grass, gravel, cement, asphalt or sand)
  • Is floor protection required?
  • Are there elevators?
    • What type? Passenger or freight? (please provide dimensions)
  • Are there stairs? If so, how many flights?
  • Are there dogs or pets on-site?
  • Is there a set by or strike by time?
  • Is there a timeline/schedule with all vendors included so delivery/pickup is not bottlenecked with multiple trucks trying to access one spot at the same time?

ORDER INFO
Please be very specific when ordering. State the desired style or pattern for china, glassware and flatware especially. Remember, there are issues with supply, so please always consider a backup choice.

QUOTES
Quotes show current availability and pricing. Quotes do not confirm items. They are only confirmed (noting changes are pending) with signed contract and/or payment of a deposit to hold items.

SITE VISITS
For larger events, a site visit is a great idea. Please provide 2-3 date options that could work with your schedule. If we cannot attend in person, we can schedule a video call via FaceTime, or photos and video help as well.

COOKING EQUIPMENT
Commercial cooking equipment is most often meant to be stationary and very heavy. At Events on the Loose, we like to build kitchens in unusual places that provide better access to the event space. With that in mind, please take note of any elements such as gates, terrain, distance that may impact where or how we transport these large pieces of equipment. Our website is a great tool for reviewing our inventory. We also have two Lookbooks that showcase how items can be styled: design rentals and culinary rentals.

CUSTOM BUILD ACTIVATIONS
Events on the Loose is proud to coordinate our unique inventory of items (furnishings, walls etc) with custom branded or themed options. The latter often requires custom printing signage or surroundings to reflect a brand or an event theme. We will provide the print specs & suggest the best substrates & materials to make your activation pop, be it direct print on fabric, PVC, Acrylic or CNC routed & neon options. We want to make you look fabulous! For these services however, we require print ready art (vector format) to produce in the scale necessary.

CANCELING, POSTPONING & RESTOCKING*

  • 14-days notice prior to delivery, 10% cancellation fee
  • 7-days prior to delivery, 40% cancellation fee
  • 72-hours or less prior to delivery, 60% Cancellation fee
  • 24 hours or less prior to delivery, 100% Cancellation fee/restocking fee
*Please contact by phone or email about cancellations as soon as possible and to ensure you understand our policy.
Postpone Event: Any payments will be credited to a postponed event if the event takes place within 365 days of the date change
Select items canceled after truck is loaded or at delivery site subject to 100% restocking fee.